Refund & Return Policy
LIPSIGNAL™ REFUND & RETURN POLICY
At LipSignal™, we are committed to providing you with a product that genuinely restores fullness, definition, and volume to your lips. We believe in what LipSignal™ does — and we recommend using it for a minimum of 14 days before considering a return so you can experience the full benefit of the Signal Peptide formula. If you are not satisfied with your purchase for any reason after 14 days and within our 30-day money-back guarantee period, please contact us directly at contact@lipsignal.shop.
Cancellation Policy
Any changes or cancellations to an order must be made within 24 hours of placing it. After this window, we may not be able to accommodate your request as your order will have already entered the processing phase. If you cancel within 24 hours, your refund will be processed within 7 business days.
30-Day Money-Back Guarantee
We are confident that LipSignal™ works — and we want you to feel that confidence too. We encourage you to use the product for a minimum of 14 days so your skin has the time it needs to respond and rebuild. If you are still unsatisfied after 14 days, you may request a full refund at any point within the 30-day guarantee period. Please note that shipping fees are non-refundable.
To initiate a return, contact our support team by filling out the form on our Contact Us page or emailing us directly at contact@lipsignal.shop. To help us process your return as quickly as possible, please include your order number or the name and email address used to place your order.
Damaged Items
We take great care in packaging every LipSignal™ order to ensure it arrives in perfect condition. An item is considered damaged if it has a manufacturing defect or is physically broken upon arrival. Packaging that shows minor wear from transit — such as a dented box — with the product itself in good condition does not qualify as damage.
If your order arrives damaged, please notify us within 72 hours of delivery by emailing contact@lipsignal.shop with a clear photo of the damage. We will review your case and determine whether you are eligible for a replacement at no cost to you. We do not refund, replace, or accept returns for items damaged through normal use, wear and tear, or misuse.
Shipping & Delivery
While we do everything we can to get your order to you promptly, LipSignal™ cannot be held responsible for shipping or delivery delays caused by the courier, customs, or any other factors outside of our control. If you experience a delivery issue, please contact your courier directly for assistance. LipSignal™ is not responsible for lost, stolen, or delayed packages once they have been dispatched.
Incorrect Shipping Address
It is the customer's responsibility to ensure the correct shipping address is entered at checkout. If an error is made and we are not notified within 24 hours of placing your order, we will not be able to offer a resend or a refund. Please double-check your details before completing your purchase.
Policy Updates
LipSignal™ reserves the right to modify this Refund & Return Policy at any time. It is the customer's responsibility to review the most current version of this policy before making a purchase. By purchasing and using LipSignal™ products, you are indicating your acceptance of this policy as it stands at the time of your order.